Welcome to Customer Relations            Hi my name is Antoinette Russell, a Customer Service Representative, who is always willing and ready to assist you with any concerns regarding your account.  We in Customer Relations hope that the information that follows will help to educate and inform you of our operations.  Under the CustomerCare caption you will learn about some of our policies and procedures, as well as what you need to know when applying for a water connection. Click on any of the areas under the caption for more details on our ads below. Should you still have questions after reviewing the information. The contact   button below will help you further.  CUSTOMER SERVICE The Water and Sewerage Corporation is charged with the responsibility of providing potable water to communities throughout the Bahamas. This is often challenging, especially because each island - and indeed, different parts of certain islands - may have vastly different water resources at its disposal. New Providence, the busiest tourist destination, with a high concentration of persons and businesses, is particularly hard pressed to meet its water needs. This high population density raises the real threat of over pumping and pollution of groundwater supplies; hence everyone must play a part in the conservation effort. There is a common misconception that private well water is safe and cheap. In reality, persons who use private well water place their health and that of their families at serious risk. Businesses, particularly restaurants, schools and preschools, should definitely avoid using well water to prepare food, wash hands or utensils, as this puts staff, patrons, and especially children at serious risk of contracting water-borne diseases.   Learn more about Private Wells. CLICK The Water and Sewerage Corporation treats and monitors its water to ensure that international standards are met and that our water is safe to drink. That is our promise to you, our customers.  Our responsibility doesn't rest there. Safe disposal of sewage is also our concern, and we recognize our duty to assist in monitoring and enforcing any laws that seek to protect our already fragile environment from further damage.   Learn more about Water & Wastewater. CLICK With these environmental and public health issues in mind, we are pleased to provide you with a copy of our Customer Service  Booklet, that will answer some of the most frequently asked questions about our services. To contact a representative, please call: Emergency complaints Day - 242-325-0505 After 5:30pm - 325-4504 Customer Services  302-5599 8:30 a.m. to 5:00 p.m., Mon - Fri. CUSTOMER SERVICE INFORMATION